Tecvalco Ltd. Warranty Policy
During the warranty period subject to the limitations herein, Tecvalco warrants that the product manufactured by any Tecvalco company and supplied to Buyer by Tecvalco or through an authorized Tecvalco distributor shall be free from defects in materials and workmanship and will conform to applicable specifications and drawings. This warranty extends only to the original end use customer and is not transferable. Tecvalco’s liability herein, whether based upon breach of warranty or contract or negligence in manufacture, shall be limited to replacement, repair or refund of a prorated purchase price paid by Buyer at Tecvalco’s election of all such defective or nonconforming items, provided that this warranty shall apply only where Buyer has given Tecvalco written notice of such defects or nonconformity within the applicable warranty period after delivery by Tecvalco of such items to the Buyer. In no event shall Tecvalco’s total liability hereunder exceed the price paid by Buyer to Tecvalco for such item. Tecvalco shall have the right prior to return to inspect at Buyer’s facility any items claimed to be defective or nonconforming.
The warranty period for Tecvalco manufactured products commences from the date of invoice to the Buyer and except as noted below, continues for a period of 18 months (the Warranty Period). Exceptions to this warranty period are as follows: items not manufactured by Tecvalco will carry the remaining warranty and related terms and conditions of the original manufacturer, where enforceable.
The foregoing constitutes the sole and exclusive remedy of the Buyer and exclusive liability of Tecvalco and is in lieu of any and all other warranties expressed or implied or statutory as to merchant liability, fitness for purpose sold, description, quality, productiveness or any other matter. Without limiting the foregoing, in no event shall Tecvalco or its suppliers be liable to Buyer for any incidental, special, punitive, exemplary or consequential damages experienced by either Buyer or a third party (including, but not limited to loss of profits or loss of use). Tecvalco is not liable for damages for any cause whatsoever (whether based in contract, tort, or otherwise) in excess of the amount paid for the item.
Repair of all defective or malfunctioning products by Tecvalco will be made at a location determined solely by Tecvalco. Return authorization must be obtained in writing from Tecvalco including those for repair, Buyer’s rights to repair or replacement are governed by this warranty.
The Buyer shall pay the cost of shipping the products from the Buyer’s facility to a Tecvalco designated repair location. Tecvalco will return repaired or replaced equipment at Buyer’s cost to the Buyer’s facility. Buyer shall be responsible for payment of customs duties, importation fees, VAT or other like charges.
In-warranty period repairs will be made at no charge to Buyer provided that failure is not due to misuse, mishandling, or act of God. An in-warranty product that is returned for repair and found not to be defective or malfunctioning or for which failure is caused by misuse, mishandling, or act of God, shall be subject to Tecvalco’s actual costs for testing and handling.
The costs of out-of-warranty repairs including return shipment are subject to charges as quoted by Tecvalco. Buyer’s acceptance of these charges is necessary before repairs will be made. Return shipping shall use the most economical shipment means available. Upon request of the Buyer, Tecvalco will use other means of shipment, in which case Buyer shall pay the cost of shipping directly.
Repair work performed on in-warranty products is warranted for the remainder of the original warranty period or six (6) months, whichever is greater. Repair work performed on out-of-warranty equipment is warranted for six (6) months from the date of shipment of the repaired unit from Tecvalco. This six (6) month period covers only the actual repair(s) made to the product and is exclusive of potential non-related faults that may occur during the six (6) month period.
Alteration to Equipment Purchased
Modification or alteration to purchased products by anyone, other than that specifically authorized by Tecvalco, shall void and nullify, in its entirety, all warranty provisions set forth in the preceding.
Tecvalco reserves the right to upgrade and modify product items ordered without prior approval or modification to Buyer and without incurring any obligation or liability to make the same or similar changes in items previously manufactured.
Please contact your authorized Tecvalco distributor or call Tecvalco Technical Support at 1-877-879-4748.